Last updated: 9/2008

The Customer Service
Training Institute
Specialists in: Career Enhancement - Customer Service Training - Corporate Training Products

"Be A Leader, Not A Follower! Take Control Of Your Future Success!"

All Course & Manuals Designed & Created By A Certified Customer Service Trainer With Over 15 Years of Customer Service Experience

Specially- Priced Set of 7 Instant Downloadable Training Manuals Help Keep Your Performance Up & Customer Problems Down!

Ask Yourself These Questions:
Do YOU Want To:

Earn More Money?

Prepare Yourself For a Better Job or New Career?

Reduce Everyday Stress?

Improve Your Productivity & Performance?

Increase Your Sales Volume?

In order to survive in today's business world, you need to treat your customers the right way, EACH & EVERY TIME! Failure to do this will result in a lost customer, lost sales, and untold lost opportunities! Studies have shown that it can cost 5-10 times more to get a new customer than it does to keep an existing one! Your customers are the life blood of your business! Don't let any customer get away!

Good, quality training need not be expensive or inconvenient. Our computer based Customer Service Training Manuals are the perfect solution for all types of training needs. In E-Book form, these manuals can be used anywhere there is a computer. At home, in the office, or on a portable lap-top, your training is only a few mouse clicks away!

Seminars provide a one shot source of training and then you are on your own! Not so with our training manuals. Keep them on your computer and use them anytime you need them! Bring up the information when you have a difficult customer to deal with. Use them as a refresher course from time to time to keep your skills at their very best. You can't get that from a seminar!

For everyone, any kind of training involves an expense. We have kept this expense to an absolute minimum by putting together a comprehensive package of our most popular and best selling Customer Service Training Manuals! We have priced this package at a fraction of their individual prices so that quality training is within anyone's reach! We have eliminated the inconvenience, minimized the cost, and provided a source of training that is effective and results oriented.

Here is what you will get in your Customer Service Training package:

Customer Service Basics - Provides the basics everyone needs in a clear and easy to understand format.
Customer Service For Front Line Personnel - Specific information for people who interact with customers every day.
Customer Service For Service Technicians - Special Customer Service concepts for service-related industries.
Customer Service Recovery- What to do when things have gone wrong. How to rescue a relationship gone bad.
Conflict Resolution - When things get ugly, we show you how to turn things around and rescue the situation!
Great Customer Service Over The Phone - we show you how to use this important business tool the right way!
How To Interact With Any Type Of Customer - customers come in all shapes and sizes. Learn how to handle them all!

7 Of Our Most Popular & Best Selling Manuals In One Power Packed Set!
A Comprehensive Course In Customer Service Skills & Techniques!
Created by The Customer Service Training Institute,
A World-Wide Distributor of Customer Service Training Manuals & Resources!

Look At The Benefits You Get With Our Training Manuals:

Train When You Want & Where You Want - no scheduled class times or deadlines to make.

Train At Your Own Pace - go as slow or fast as you want. Proceed only when you feel comfortable.

Information When You Want & Where You Want It! - our manuals are always a mouse click away!

Easy Access To Topics - our easy to navigate table of contents gets you to topics quickly and easily!

No Wasted Time or "Filler Material" - our manuals give you information in short, easy to understand chapters.

No costly seminar fees! - seminars can cost over $400 for less information than what is contained in this set!

No travel expenses, meal expenses, or lost time from work! - no loss of vacation time or productivity!

Cost Effective! - save just ONE customer relationship and you have paid for the manuals several times over!

Universal Content is Easy To Understand - our manuals are written so that anyone can easily understand them!

FAST RESULTS! - instant downloads get you started fast! See improvements the very same day you start!

Easy To Use! - E-BOOK format allows use on any computer with a web browser!

A Lifetime Reference! - refer to our manuals again and again, whenever you need help in any situation!

More Referrals! - treat customers right and they will tell everyone!

Increased Customer Satisfaction - your new skills will help you treat everyone better!

Increased Productivity! - by reacting faster and better, you resolve issues faster and more economically!

Higher Earning Power!- people with these skills often earn higher salaries and get promoted faster!

Now, I Bet You're Wondering,
What Are The Benefits To Possessing These Valuable Skills?

Did You Know That People With These Skills:

Earn More Money! - become more productive and more valuable as you learn how to treat customers better!

Are More Productive! - resolve problems faster, complete more sales, and close larger sales!

Get Better Results! - knowing what people want and how to best give it to them will improve your results!

Work With Much Less Stress! - Good customer service skills reduce problems and workplace stress.

Get Promoted Faster - good Customer Service skills are among the most sought after skills today!

Get Along Better With Co-Workers, Friends, Family, and Others! - improved communication skills help all!

Command Respect and Admiration! - when you treat people with dignity and respect, they respect you!

Have More Job Security! - these skills increase your value to your company!

Are More Valuable! - these skills make you more valuable to prospective employers and current employers!

Are Happier! - when you increase your worth, reduce your stress, and have better relationships, you're happier!

Unbelievable Savings On This Best Selling Customer Service Manual Set!

These manuals would normally cost you over $125.00 if you purchased them separately! But you can own your own set of these manuals now for the unheard of price of just $39.95! That's savings of over 66% by purchasing this special package!

But wait, there's more!
If you purchase this best selling, 7 manual set now, for a limited time only,
we will also include the following FREE special bonuses:

FREE Bonus #1

7 Days To Better Customer Service - learn how to take your new knowledge and implement in in your job! We help you develop a simple day by day plan to take what you have learned and apply it in your job and in your life! Having a plan is the best way to achieve success in whatever you do! Let us help you create that plan!

FREE Bonus #2

Using Your Customer Service Skills to Sell, Sell, Sell! - Use your new skills to increase sales and profits! Customer Service skills can be used effectively to increase the number of sales, increase the size of sales, and to dramatically improve every aspect of the selling process! Let us show you how!

These bonuses alone are worth over $30 but, for a limited time only, we will include them absolutely free to those who purchase our 7 manual Customer Service Training set now!

You get over $150 worth of training manuals for only $39.95!!!
That's Over A 70% Savings!!!!

To order your 7 Manual Comprehensive Course In Customer Service, please click on the link below. You will be directed to the payment page. After payment is completed, you will be taken to the download page where you can immediately download your 7 Manual Course in Customer Service!